FAQ

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about us.

It may also provide links to more detailed information available from our web site.

Please check here for answers before posting any question to our support desk.

Can’t see your question here?

Please, contact our support team. We will be happy to help you!

Booking

General info

How do I make a booking on your website?

Follow these steps:

  1. Select from the home page one of the package options, daily, one or two weeks or from here.
  2. Select one of the rooms available.
  3. Select your check-in and check-out dates using the calendar.
  4. Select the number of persons.
  5. If you require airport transfer, please select the number of persons.
  6. Proceed to checkout.

What information do I need in order to book?

  • Name: The contact person in the group
  • Phone: A mobile phone number that will be our point of contact at pickup
  • Email: To receiving booking confirmations, updates and cancellation emails
  • Notes: Include special requests

 

How can I pay for my stay or reservation

  • COMPLETE A BOOKING REQUEST
  • In the left side of the page you can find the payment options. Select one:
    • Pay 30% Deposit.
    • Full Amount
  • At the bottom right of the booking request form you will see a window with a “Continue to Paymentbutton with the options:
    • Credit Card:
      • Pay with your credit card via Stripe
    • PayPal:
      • Pay online via PayPal

After select the payment method, just select the acceptance box of our Terms & Conditions.

How many days in advance do I need to book?

We can only guarantee the availability of the service with a minimum of two weeks notice before arrival, but as long as there’s availability we welcome you.

You can find availability in our booking platform, but if you have a last minute enquiry, please send us an email!

Do you give any discount?

We only make discounts to groups of 5 or more people, but only for the package A WEEK OF JOY ( minimum 7 nights and 5 days of surf classes) . We also give discounts to regular clients, that come 3 or more times.

Can I change the dates after booking?

Yes, if there’s availability for the new dates. In some cases we charge a small fee. But only in extraordinary cases, like last minute changes or changing to next year.

When will I have to pay the bill?

We kindly ask you to settle the payment as soon as you arrive or at least 72 hours before you leave Peniche Surf Camp. You also may pay the total before you arrive.

Are Next Level Surf Camp open all year?

Yes, we never close.

What kind of activities dou you provide?

We are experts in Surf classes. We provide two surf lessons per day.

Also at night we promote activities like BBQ, photo session, parties etc, to get people together.

Lisbon is at 1 hour by the car and Óbidos (medieval castle) 15 minutes by car. Peniche itself is also a beautiful town to be explored.

What should we bring?

Besides your personal belongings, you should bring:

  • sunscreen;
  • sun block for the face (you can also use Zink cream for sensitive areas like, nose, lips and cheeks)
  • aloe vera (relieves sunburn)
  • sunglasses and cap
  • beach towel
  • waterproof ear plugs if you have “sensitive” ears or hearing problems. •
  • Swim Suit to wear underneath the wetsuit.

The temperature in Portugal drops down quite a bit when the sun goes down, so make sure you bring some warm clothes (jacket, pants, long sleeves, pullover) as well as your beach gear.

Our Terms & Conditions

Next Level Surf Camp undertakes to provide you with quality services, as described on our website.

Any guest staying or surfing with us agrees with our terms & conditions and also with the below information, as well as the statement of responsibility and equipment usage terms and conditions.

Weather conditions – Weather conditions are entirely beyond our control, and, therefore, we cannot guarantee you ideal surfing conditions at all times, whether on account of weather or because there simply are no waves. However should that happen, we will do our best and create alternative schedules to the right beach for your surfing level.

Cancellations – Should you cancel or not show up after having effected payment for your booking, your 30% deposit is not refundable. The value of your deposit will remain as a credit for 1 year that you can use to book an alternative date of your choice.

Insurance – Our sports accident cover only covers accidents that may happen during our surf classes and transportation on vehicles belonging to the Next Level Surf Camp. In any event, we advise you to take all risks cover with regard to your trip.

Cancellations

Should you cancel or not show up after having effected payment for your booking, your 30% deposit is not refundable.

The value of your deposit will remain as a credit for 1 year that you can use to book an alternative date of your choice.

Accommodation

Surf Classes

What choice of accommodation is available?

At this time we only have shared rooms. Please refer to our website menu Next Level – Accommodation for more details.

Is the food included in the accommodation?

Up to you. Full board includes all meals. Other alternatives are available.

The STAY ONLY package option includes breakfast only.

We also have a BBQ area.

For larger groups of 5 or more people we can arrange meals for you.

We also have a vegetarian option available.

Please advise us of any special needs when you fill the booking form in.

How many people are in each room?

We have rooms for 4, 5 and 6 persons.

We can also organize alternate accommodation for large groups. Your comfort and well being are our focus, so we will try to accommodate and avoid putting people from different groups or genders together in the same room.

Do you provide sheets and blankets?

Yes, we provide all linen – sheets, blankets and bath towels.

Can I wash my clothes?

Yes. It is possible to use a washing machine or use a dry laundry for example.

Ask for price information at the front desk.

Can I take accommodation and suf lessons and the person who comes with me, just accommodation?

Yes, you can take one package and the other person can take another one.

What should we bring?

Besides your personal belongings, you should bring:

  • sunscreen;
  • sun block for the face (you can also use Zinc cream for sensitive areas like, nose, lips and cheeks);
  • aloe vera (relieves sunburn);
  • sunglasses and cap;
  • beach towel;
  • waterproof ear plugs if you have “sensitive” ears or hearing problems.
  • swimsuit to wear underneath the wetsuit.

In addition to your lighter beach gear, make sure you bring some warm clothes (jacket, pants, long sleeves, pullover, windbreaker, beanies) because the temperature can drop quite a bit after sunset.

How many hours a day do you stay in the water?

Each lesson lasts for about 2hrs total.

Is there a minimum number of people for the surf lessons?

No. There are many beaches and reefs in the area that provide small waves ideal for learning even during large wave conditions.

What days are the lessons on?

The lessons are usually from Monday to Friday, with option for one or two lessons per day but we can arrange for lessons on the weekend.

Can my little children have surf lessons?

Children are at a good age to start surfing from the age of 5. In fact the best age is even 8, 9 years old. They might start with private lessons but if they take group lessons it might be more motivating to be learning with other children.

We have wetsuits for all sizes of children and soft boards for beginners.
Our surf instructors are qualified by the Portuguese Surfing Federation and experienced with children for we run regular surf lessons with local international schools.

Can I have only surf lessons?

Yes. More information here.